Refund policy

This policy covers one-time digital AI credit packs for WrapYourTesla. We do not sell physical vehicle wraps or installation services. Manual editing and PNG export are free. Credits do not expire, and there are no subscriptions, renewals or automatic top-ups to cancel. AI generation is available on the public website. This policy applies to credit packs successfully purchased through Waffo Pancake checkout. This policy does not limit mandatory consumer rights.

You may request a full refund for a credit pack within 7 days (168 hours) after payment if the entire pack is unused and none of its credits are reserved for an AI generation. Used or partly used packs are not eligible under this voluntary policy. Mandatory consumer rights, including remedies for defective or undelivered services, still apply. Eligibility is assessed per purchased pack, not just your total remaining balance. Using credits from another pack does not by itself make an untouched pack ineligible. There is no voluntary partial refund or cash redemption of credits.

Open Billing. Sign in to the account used for purchase, open My account → Billing, find the order and choose Request refund. You may also email support@wrapyourtesla.com with your order reference, purchase email, payment date and amount, and the reason for the request. Contact us within the 7-day window for the unused-pack policy. If the request button is unavailable, or you need a statutory remedy, contact support. Do not send full card details, passwords or verification codes.

We check the payment and pack usage. An accepted refund request freezes the pack, so its credits cannot be used while the payment provider processes the request. After a refund is confirmed, the corresponding credits are removed. A failed request may release the freeze; an uncertain result stays pending until confirmed. Refunds go through Waffo Pancake to the original payment method, subject to that method’s capabilities. Bank posting times vary; approval is not the same as money appearing in your account. Contact support if the result is unclear. We do not ask for another payment to process a refund.

A confirmed failed or canceled generation releases its reserved credit. This is a credit release, not a refund of the original payment. A successful generation uses 1 credit even if you later change or discard the result. Pending or uncertain generations can keep a credit reserved; contact support if a task does not resolve. Closing the page does not cancel a generation. AI results vary and may need editing; this does not limit your rights if the service is defective or was not delivered.

For duplicate charges, unauthorized transactions, missing credits or a service defect, contact support@wrapyourtesla.com so we can investigate, regardless of the unused-pack window. Keep your receipt and describe the issue. This does not prevent you contacting your bank, Waffo Pancake or a consumer authority. Mandatory cancellation, withdrawal and refund rights under applicable law take precedence over this voluntary policy. Account deletion does not automatically refund payments; contact us about outstanding purchases before deleting your account.

For purchases through Waffo Pancake, Waffo acts as Merchant of Record and processes the payment refund. You can contact us at support@wrapyourtesla.com for help with your order, or use the payment support details on your receipt. Refund confirmation removes the corresponding pack’s credits; it does not automatically delete your designs or credits from other valid purchases. Waffo’s applicable buyer terms and mandatory consumer rights continue to apply.